FAQs

                      Boot Sizing 

                      Height           Width

Small Pony   23.5cm           24cm

Pony             26cm              27.5cm

Cob              26.5cm           28cm

Full               29.5cm           30.5cm

XL                32.5cm           33cm          

 

                    Recommended Sizing   

*** PLEASE NOTE** this is a general sizing guide only and may vary horse to horse- if unsure please measure your horse for a more accurate sizing!

UP TO 12.2hh     XS Front and Hind

12.2hh -13.2hh   XS Front and Pony Hind

13.3hh-14.3hh    Pony Front and Cob Hind

14.3hh-15.3hh    Cob Front and Full Hind

15.3hh- 16.3hh   Full Front and Full Hind

16.3 ++               XF Front and Hind

 

                   Care Instructions

Saddle Pad Care:

Gentle Cycle, cold water in a front loader is preferable to keep your saddle pad in premium condition. Please always make sure that all velcro tabs are done up fully to avoid any pulls or catches in the material.

For regular use saddle pads we recommend hosing off after use and drying in the shade.

Boots:

We recommend hosing off immediately after work, its always the quickest and easiest way! 

TREAT YOUR PATENT OUTER WITH CARE! 

A quick brush using cool soapy water will assist with removing excess soiling.

We do NOT recommend machine washing as this may shorten the life of your boots (especially boots with rhinestones). BUT if you must, place in a washing bag, in cool water on the delicate cycle. Make sure all your velcro straps are done up.

For the boots with fabric outer a quick spray with a scotchguard BEFORE use and periodically through their life will aid in the cleaning and longevity of these boots.

 

For Specific requests regarding differnt styles OR colour combinations please email us at 

zebrulaequestrian@yahoo.com

and we will do our best to make it happen!! 

** please be aware their will be a time frame for placing special orders and a deposit maybe required! 

We are located in York, Western Australia for anyone wanting a browse our extensive range of our products!!

 

                    Gift Vouchers

 

Gift vouchers are available for those unsure of what to get loved ones.

Zebrula Equestrian gift cards are available for the amount of your choice. 

Please note they are Non refundable for cash

12 month expiry

Available for any amount

These are to be treated as cash as lost or stolen vouchers will not be refunded!

 

                       Returns/Exchanges

If for any reason you are unhappy with your purchase you can return your item/s for a full refund (minus the shipping costs to you or back to Zebrula Equestrian), as long as all goods are in original condition with all tags and packaging still attached. Items must be returned within 14 days of purchase date.

If your return is approved we will initiate a refund to you via PayPal or to your nominated Bank Account.

PLEASE NOTE- NO REFUNDS WILL BE GIVEN ON SALE ITEMS.

SHIPPING COSTS ARE NON-REFUNDABLE.

Any other questions or issues can be discussed vial email to 

zebrulaequestrian@yahoo.com